Ethnographic play on a 25-rate RO private server

I wanted to play RO for some days. Something quick, but not too easy, and with not too many people to have to talk to while leveling. Kind of a nostalgic try. So I picked a private server which drop and XP rates are 25. That means killing a monster brings 25 times more XP to the avatar than on the official servers, and a 1% chance to drop an item becomes 25% on this server. I conducted an «ethnographic» play: based on my (relatively extended) knowledge of the game I analyzed the server through player avatars in the game but also on the control panel of the website. I found the private server on ratemyserver.net (RMS), but I will not write its name here so that nothing bad happens to its administrator. Launching a private server is an illegal activity after all.

Demographics

At 3pm on Friday, the control panel showed 2 players were connected: T an Assassin and J a Hunter, both around level 80. These are the most solo classes of the game. When I logged in, it was not long before T arrived and, without a word, sent me an invitation to join guild G1, which he was the guild master of. I accepted, and saw in the guild panel that J the Hunter was also in the guild. Three days later, on Sunday night, there were 9 players connected on the server at 7pm. Among them, 4 belonged to guild G1, 2 to guild G2, 2 were not in a guild and 1 was an AFK merchant, used as a mule selling items to other players.

As mentioned before, the guild master of guild G1 was T, an Assassin. He had spent the last 2 days camping equipment on a low-level randomly-appearing monster called Ghostring. He had reached level 98 and had not made any other character. He was very confident and experienced in the game, and gave advice to the other 2 players he had recently recruited in his guild. IRL he was a 19-year-old jobless American. He started playing RO in 2007, had played on iRO Loki (official international server) and 5 other (much more populated) private servers, ranging from 6 to very high rates.
The sub Guild Master was J, the Hunter. He had actually played a lot and was now a lvl-96 Sniper. He had managed to collect a few Field Manuals in fishing, a custom activity of the server. When used by a player, manuals give 3 times more XP for 30 minutes. Although J seemed less confident than T, he said he started playing RO in 2006 on RuRO, the official Russian server. He gave spontaneously several items to other guild members. J and T talked quite much together in the guild chat. IRL, J was a 19-year-old Russian who worked in a call-center. He found his job boring and managed to play at work.
A was recruited after J. He was a lvl-90 Monk, a quite complex class combining support and high damage attacks. He was a basic member of the guild but talked a lot with J and T when he was connected. Each of them gave advice about where to XP or which equipment to get. He said he started playing on several euRO free-trial accounts in 2004, and tried another private server later. He looked quite unexperienced. IRL, he was a 19-year-old German working in a call-center as well (but not playing at work). When they realized through the guild chat that they were all the same age and two of them had the same job, they enthusiastically sent Facebook invitations to each other.
B was a lvl-96 Rogue recruited last. Rogues are a mixed class between Assassin and Hunter. B was not connected at that time.

In the other guild, the guild master was a quite experienced lvl-98 Hunter very in view on the forum. He had, among others, argued that the custom items provided by the administrator were balanced while another player thought they were not. The second player in the guild was a cheerful Bard, a support and/or high-attack version of Hunter. I was enrolled by him in the guild, and he even asked if I needed any piece of equipment. During week days, they were never connected before 5pm, I concluded they worked or went to school. Most of the time they were connected, the guild chat stood silent. When they happened to speak, it was in German to each other and out of the guild chat. Later, the Bard added that the 25-rate server opened following the wipe of a high-rate server. Maybe they knew each other before the low-rate server opened?

Server features

The capital city was Prontera. @go was given to players, but not @storage or @warp; this meant players had to go back to the capital to go where they wanted or use their storage. In my opinion, this increased the frequency of little social events that happened in the capital between players. The custom NPC were those usually found on any private server; they were:

• The Warpra teleports players wherever they want for free. This solves the problem of long and boring transportation time when there is no player to teleport other players to their destination.
• The Healer heals players and solves the scarcity of support-class avatars who, most of the time, need a group to XP quickly.
• Stat and Skill Reseter: resets the avatar skill and stat points. If a player wants to change his character build (eg from a Support Paladin to a Tank Paladin), she can.
• Job Master saves players the time to do job changing quests.
• Banker, Identifier, Bonus skill giver (to save time to the player), Universal Renter (for Cart, Falcon or mount)

There was also a Kafra Employee that lets the player save his respawn point when dead or open his storage, but this is an NPC found on official servers as well. A vending zone had been added as well where Merchants could set up their shops, but the server population was too small to have any virtual economy. The guild versus guild event, the WoE, was supposed to happen twice a week but was deactivated by S, the administrator of the server, probably because there were not big enough guilds.

S was German, although his advertising for the server on RMS mentioned the server and forum language was English. He came on the forum once or twice a day to reply to suggestions or technical problems with the game. He did not harass players for votes or donations, and stayed remarkably quiet. In the game, his player account was the Monk A. As a Game Master, He never improvised any live event for the players. Technically, he designed and coded his own website and control panel, manipulated client-side files, added and edited a few small NPCs in the game, tried (and failed...) to balance his custom items (eg the fishing rewards) but never seemed to have modified the server source code.

Conclusion

Certainly, the players from this private server had different origins (Russia, Germany, France, US) and had different gaming expertise. However, all the players were all males of the same age (16-25) and had all tried official servers and/or private servers before. They all played solo but their belonging to a guild showed they wanted to socialize with other players. Alone Together.

This private server had several custom hats. They all required grinding at least a hundred items, and rewarded the player with unbalanced items (eg inflicting +12% damage on other players). Somehow, it was too easy, but players did not seem to see it this way, or at least they did not complain about it - for now... I doubt the administrator had the community management, game design, programming, and graphic skills required to make his server grow as much as he would like to, but I am sure he had the will. Private server administrators are a particular kind of consumer of MMOG company's products - they use the game client. Of course, this is an illegal activity, or maybe a not-yet-channeled activity. MMOG companies could choose to design their games and pay attention to these determined and skilled consumers. They could be included in the product community as content contributors.

[Literature] Strangers and Friends: Collaborative Play in WoW

Bonnie Nardi and Justin Harris, 2006. Qualitative work (semi-structured interviews and field observations). play is characterized by a multiplicity of collaborations. Indeed, the classes asymmetrical strengths and weaknesses encourage collaboration during battle as well as in brief encounters.

The fun of collaborating with strangers

Buffs are the simplest way of engagement between players. Buffs happen in a cohesive group but also from a player to another he/she does not even know. In the latter case, authors explain that on a volontary basis, players commit small acts of kindness to maintain a mutually beneficial atmosphere. On the other hand, ganking consists of players waiting for killing other players weakened by fights with monsters. Not all interactions are beneficial for everyone.

The authors explain that with the freer atmosphere of online communities, players do IG things they would never do IRL, such as dancing naked in a fountain, following a conga-line or flirt.

Guilds, knots and friends - social structures in WoW

The authors argue that having different possible ways to collaborate in the game provides a versatile, robust environnement for play and learning. Indeed, playing in a guild requires much more involvement than taking part in a "pick-up" battleground party. To my mind, the underlying game design suggestion is: include as many and various ways for players to interact with one another as possible.

Learning

Moreover, the article mentions 2 key game activities: having fun and learning the game. It depends on what is meant by "fun", but I am not sure if these are the only interesting activities possible in the game. Anyway, Nardi explains that the social structures in WoW provide an environement for learning. The zone of proximal development (see figure nearby) introduced by Vygotsky consists of the knowledge or skills a child can learn at the moment, that is to say the difference between what the learner can perform alone and perform helped by a teacher (ie "collective performance"). Ang and Zaphiris in Social learning in MMOG: an activity theoretical perspective have argued that WoW players learn new skills or information if this knowledge belongs to their ZPD.

As taught in HCI classes, the interviewed players reported they learned mostly through trial and error: people eventually read the manual after they have tried (and failed). In collaborative activities, players acquire new information not only by themselves, but also by other players. Unless reading forums or databases, a Mage player can not know that a Paladin is particularly efficient against undead monsters until he/she has played with a Paladin. In the end, players can choose among various learning resources (asking other players, consulting websites or trying solo) the one(s) that best suit(s) them. IG, both the game design and the (relatively) friendly social environnement help players learn. But outside of the game, a new player may read websites or forums to increase his/her knowledge, while an expert player will find the appropriate add-on on curse.com. A "social" player may post his/her questions on forums while a solo player may read but not particularly post on forums and if he/she can not find the answer, he/she may try by himself/herself until he/she finds what he/she wants. Giving so many kinds of players the information they want the way they want may be one of the reasons why WoW has become so popular.

Friends

Weak-tie

According to Rapoport, if B and C are linked to A (cf figure nearby), there is a high probability that B and C are linked together. A weak tie is the link between B and C. A weak tie is the social network link between two acquaintances, whereas the link between two close friends or members of the same family is a strong tie. According to Granovetter, only a weak tie can connect two strong-tied social networks. I am taking an exampleFor instance, the Jones have seen on TV a commercial for a detergent. Their neighbors, the Smiths have no TV and therefore are supposedly not reachable by the detergent marketing. However, word-of-mouth marketing relies on this weak tie (neighborhood) between the Jones and the Smith, to make the no-TV family hear about the detergent.

Nardi et al. suggest that "friends" in WoW are not weak ties because in the game, friends do not help connecting strong social networks together and friendship remains a one-to-one relation. In WoW, the friends of a player appear in the friends list. The player can not organize conversations between a group of friends without being in the same party. So, except for guilds of friends, the usual interaction between friends is whispering, a typical one-to-one relation. Maybe players want to have this one-to-one exclusive chanel functionality with their actual friends, and use a more collective broadcast-like chanel for their guildmates who might not all be friends. In the end, I wonder if an "interconnected friends" functionality in the friends list in WoW could not make the one-to-one friend relations evolve into solid clusters of friends.

Guilds

This paper gives a very interesting (and inspirational) definition of guilds: named groups of players that socialize and play together. This definition seems to put in parallel play and socialize. However, I think the reason why people socialize in a guild is because they have chosen to play together. Were they no guild activities, there would not be any socialization. In other words, socialization in WoW is a consequence of the game design.

Illustrating their argument with the small tightknit European villages of the 19th century where everyone knew one another and everyone shared the same history and tradition, the authors explain that guilds look like Gemeinschaft communities. However, guilds are not as isolated as 19th century villages: their members can easily group with strangers and find new people to talk to. While playing in a guild sometimes require an overhead of collaborating, playing solo may look like a break from the guild: assembling 25 players for a raid means waiting for the latecomers and forbearing the clumsy players, but exploring new places and accomplishing new quests alone or with players met on the way has a taste of freedom. PvP is another way to play solo.

Knots

According to the authors, knots are unique groups that form to complete a task of realtively short duration, like an airline crew or international research workshops. The concept of knots has been first described by Engeström et al.. Examples of knots in WoW are "pick-up" teams, trade partners, duelists or strangers dancing together.

To my mind, knots are the transitional phase between perfect strangers and in-game acquaintances and friends (see table below). A player who feels he/she truly belongs to a human-size community such as a guild (but not such as a 11-million-player game community) has a reason to stay in the game. I think game designers know very well how playing is not exactly what keeps players in a MMOG. As an example, between the solo-player and the guild master, who do you think is going to stay in the game longer? Hence a good MMOG game design should encourage players to participate in knot-like situations so that they later can get involved in guilds.

strangers	->	knots	->	acquaintances	->	friends
solo players, auction house interactions		parties, raids, duels, trades, global chanels of discussion		guild membership, social events, private chanels of discussion		guild creation/management, chitchat, oral chanels of discussion

A very interesting idea given by the authors is to tailor MMOG to fit elderly people's interests. Through knots of such an MMOG, elderly people could meet new players with whom they could share topics of mutual interest and participate in activities that provide mental stimulation. Hospitalized people could also benefit from MMOG knots. I recently read about the Compuserve story of Joan and Alex on Yann Leroux's blog: in the 1980's Joan has had a severe car accident leaving her disfigured and in a rolling chair. She decides to participate in the Compuserve forums and shortly becomes a model for her pugnacity. However, behind Joan was actually Alex, a prominent Jewish New York psychiatrist in his early fifties according to meatballwiki.org. This story makes me think that MMOG for specific "weak" populations (elderly fighting dementia or hospitalized children) can lead to many identity deception cases, and maybe cause particularly big trouble among these "weak" populations.

Playing WoW: escaping or increasing offline relations

The authors argue that sometimes players enjoy the virtual world because they want to escape the real one. A player acknowledges that playing WoW has made [him] less social in real life. Another explains that she uses the game as a break from real life: Her in-game friends were refreshingly casual and she sometimes likes to go and play alone.

On the other hand, the authors suggest that sometimes, playing WoW increases offline relations. They give examples of people of the same family playing together. One mother was thrilled to play with her son who lives in another state. For another mother, playing WoW with her children was just another shared activity. A third mother uses WoW to teach her children typing and mathematics. A brother explained that playing WoW with his much older brother made them share a common discussion topic.

The very last sentence of the paper suggests that WoW joins a long tradition of card and board games in which family and friends of different ages and genders may play together. Is WoW the new Monopoly? Ironically, according to an interview she gave to the Department of Informatics of UCI, Monopoly is the last game Nardi played before trying WoW.